Privacy Policy — Quick-Van.com
Last updated: 03/10/2025
Quick-Van.com (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
- Personal details: Name, phone number, email address, postal address
- Booking details: Service type, moving date, pick-up and delivery addresses
- Payment details: For processing transactions (handled securely via third-party payment providers)
- Website usage data: IP address, browser type, device info, pages visited, cookies
2. How We Use Your Information
- Provide and manage house removal/relocation services
- Process payments and issue invoices
- Communicate with you regarding bookings or inquiries
- Send service updates or promotional offers (if you opt-in)
- Improve our services and website performance
- Comply with legal and regulatory obligations
3. Legal Basis for Processing
- Contract: To provide our removal/relocation services
- Consent: For marketing communications (you can withdraw anytime)
- Legitimate Interests: For business operations and website improvements
- Legal Obligation: To comply with UK laws and regulations
4. Sharing Your Information
We do not sell your data. We may share your information with:
- Trusted service providers (payment processors, IT support, logistics partners)
- Legal authorities if required by law
- Business partners in case of mergers or acquisitions
5. Data Retention
We keep personal data only as long as necessary:
- Customer/booking records: up to 6 years (for accounting/legal purposes)
- Marketing data: until you unsubscribe or withdraw consent
6. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing for marketing purposes
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, contact us using the details below.
7. Cookies
Our website uses cookies to:
- Improve user experience
- Monitor website performance
- Provide relevant content and ads
You can manage or disable cookies via your browser settings.
8. Data Security
We use technical and organisational measures to protect your personal data, including encryption, secure servers, and restricted access. However, no system is 100% secure.
9. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect their data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
11. Contact Us
If you have any questions or requests, please contact us at:
Quick-Van.com
📧 Email: support@quick-van.com
📞 Phone: +44-8001-123130
🏢 Address: 31 Palk Road, Wellingborough